Help! My inventory is not syncing

From time to time, users report issues where items or storage locations are not being synchronized.
Since our synchronization generally works very reliably, there is usually a simple fix. We would like to present the possible reasons to you so that you can resolve synchronization problems on your own from now on.

No internet connection

A functioning internet connection is required for synchronization. But don't worry, if you temporarily lose your internet connection, any modified communities, storage locations, and items will automatically resynchronize once the internet connection is restored.

By the way, this cause of error can also have less obvious reasons: For example, an internet access for the Pantry.App blocked in the settings, a firewall, or an ad blocker. Here, restarting the device might help.

Lack of membership in the desired community

Users can synchronize storage locations and items across multiple user accounts if they are members of the same community. If you can't see your partner's items, you may not yet be a member of the community they created. In this article, you will learn how to invite someone into your community.

Different community selected

While the WebApp displays all communities on the "Communities" page, in the iOS or Android app, one selects a community within the user account to be displayed. The selection field shows all the communities you are a member of.

Are different storage locations and items displayed - or in case of doubt, none at all? Then you might not have selected the desired community. Simply choose the correct community in your account - this setting is saved in the account, by the way.

Use of different accounts

Anonymous user accounts (without registration) cannot be synchronized across multiple devices on the Pantry.App.

If you start without registering (using an anonymous account) on one device and then create an account via email, Google, or Apple on another device, a second account will be created in the background.

The synchronization of a user account requires the same login data across all devices (for more on the exception with multiple accounts in a community, see below). If multiple accounts have been created for you, please delete all unused accounts. If your previously used account is an anonymous account without registration, you can then link it with your email, your Google account, or your Apple account afterwards. It does not matter whether this is done in the WebApp, the iOS app, or the Android app.

If an error occurs when linking an existing account with the desired email address after deleting unnecessary accounts, please contact support.

We hope this article helps you with synchronization issues - for comments, questions, and problems, please write to us at any time at support@speisekammer.app.